Customer Service

Our Guarantee

We take great pride in our quality line of Amana products, so much in fact, that we guarantee your satisfaction. We also guarantee that all shipments will arrive in good condition or will be replaced promptly. This guarantee necessitates complete and accurate shipping instructions, addresses, and phone numbers.

If you have any questions regarding your order, please call us at 1-800-373-6328.

Privacy Policy

Your Privacy

You cherish your PRIVACY...and we respect that! Your order is only your business and ours...and we are committed to securing and protecting your information responsibly.

What information do we collect? How do we use it?

When you place an order with Amana Shops, we collect all necessary information to process and ship your order: your name, your address, your e-mail address, and if you are sending a gift, the name and address of your gift recipient.

In an effort to give you the best customer service, we would like to contact you with news about our Amana Shops products and special offers. If you do not wish to receive future e-mail announcements or periodic mailings, please let us know by emailing us at INFO@AMANASHOPS.COM or calling toll-free at 1-800-373-6328.

A Secure Shopping Experience

When you place your orders, we offer the use of a secure server. The secure server software (SSL) encrypts the information that is sent to us. Your transactions are protected against unauthorized access.

Mailing List Policy

We periodically mail catalogs and other information on our products and special offerings. We occasionally exchange our mailing list with other reputable companies. If you do not wish to receive our mailings or mailings from other reputable companies, please let us know at the below contact information and we will promptly see that your name and address are removed.

In Summary

Amana Shops is committed to gaining your trust and protecting your privacy. If you have any questions about our privacy policy, the practices of this site, or your dealings with Amana Shops, please contact us at: INFO@AMANASHOPS.COM, or call toll-free 1-800-373-6328, or write to us:

AMANA SHOPS
PO BOX 158
AMANA, IA 52203

This website is owned and operated by Amana Society Inc.

ADA Compliance

Accessibility Policy

Amana Shops strives to make our website accessible. We are committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to conform to Web Content Accessibility Guidelines (WCAG), which will improve its accessibility for people with disabilities.

Our accessibility work is currently ongoing. In the meantime, if you have difficulty using any part of the site, please contact us by emailing us at: info@amanashops.com, or calling toll-free 1-800-373-6328. We'll be more than happy to help!

Shipping Information

We take great care in packaging your order and will ship using the fastest, safest and most reliable method possible.

Most Orders Ship UPS or USPS

Flat rate $11.95 or any special promotional offer shipping options are shipped UPS Ground, UPS SurePost or USPS Priority Mail for product orders from our Amana Meat Shop & Smokehouse, Amana General Store, Amana Woolen Mill and smaller items from the Amana Furniture Shop to the contiguous United States. Hawaii and Alaska addresses are not eligible for flat rate. A few medium-sized Amana Furniture Shop items ship at a UPS Flat Rate of $15-$35. Flat rate may not be available for military addresses. Please call us at 800-373-6328 for details.

Truck Freight - Curbside (ABF Freight)

Many items from our Amana Furniture Shop are too large or too heavy to ship using a small parcel carrier. Therefore, our best option is to ship it to you using a common carrier. The items that require a common carrier will be noted in the checkout process and will list ABF Freight as the only shipping option. These items will be packaged in boxing, foam packing or a wooden crate depending on what is best for the particular item. Truck freight is different than standard UPS or USPS in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-6 hours) between 8:00 am and 5:00 pm, Monday through Friday.

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage (look for ANY marks such as scuffs, punctures, or cracks), or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services such as bringing the item into your home, uncrating the item or disposing of the packing materials. You would be responsible for directly paying the truck freight carrier for any additional services. If you have any questions regarding your Amana Furniture Shop delivery, please call us at 1-800-247-5088.

Order Processing

Please allow 24 hours for order processing. No orders will be processed over the weekend.

• UPS Ground & USPS orders will be shipped within 2-3 days of receipt of order (weekends and holidays excluded).

To calculate rush shipping options

• UPS 2nd Day Air orders will ship out the following business day (weekends and holidays excluded).
• UPS Next Day Air orders will ship the following business day upon receipt of your order (weekends and holidays excluded).

All orders must have complete and accurate shipping instructions...including the phone number for the ship to address. We are not responsible for incorrect addresses.

Order Status

If you have included your email address in your checkout form, you will receive an email confirmation of your order and a UPS or USPS tracking information email when we ship. To further check on your order status, please click here.

International Orders

For orders to Canada and Puerto Rico, please call toll-free 1-800-373-6328 for additional shipping costs. We are unable at this time to ship to any other international destinations. Please call toll-free 1-800-373-6328 with any questions concerning international orders.

Sales Tax

Food items SHIPPED to Illinois residents will include a 1% sales tax. All non-food items SHIPPED to Illinois will include a 6.25% sales tax. Non-food items SHIPPED to Minnesota will include a 6.875% sales tax. Non-food items SHIPPED to Iowa will be charged the appropriate city or county sales tax (6%-7%).

Substitutions

Orders are subject to stock availability. In the event a particular item is out of stock, you may be contacted regarding substitution options. If you have questions regarding an order, please email or call us.

All Other Shipping Questions

Please email your questions to shipping@amanashops.com or call toll-free 1-800-373-6328.

Return Policy

What If My Order Is Not What I Expected?

If for any reason you are not satisfied with your order, please contact us by phone at 1-800-373-6328 or email us at orders@amanashops.com as soon as possible. We will refund the cost of any item that is returned within 30 days of delivery and is returned in original packaging and in re-sellable condition. AmanaShops.com will not refund shipping charges for orders which were properly delivered. No refund will be issued for an order in which the person who ordered provided an incorrect shipping address. Items must be returned freight prepaid.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand travel during shipment. We double-box many items to ensure safe arrival. If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your Furniture Shop order is shipping by Truck Freight (ABF) or White Glove, please note the important instructions below.

If Shipped via Truck Freight or White Glove:

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient.

If you decide you do not want part or entire order replacement, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement in part, we will pay to return the item to us.

If the problem with your item is due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire order. We stand behind our products. If you are having an issue, please contact us and we will make every effort to resolve it.