What If My Order Is Not What I Expected?
If for any reason you are not satisfied with your order, please contact us by phone at 1-800-373-6328 or email us at firstname.lastname@example.org as soon as possible. We will refund the cost of any item that is returned within 30 days of delivery and is returned in original packaging and in re-sellable condition. AmanaShops.com will not refund shipping charges for orders which were properly delivered. No refund will be issued for an order in which the person who ordered provided an incorrect shipping address. Items must be returned freight prepaid.
What If My Order Arrives Damaged?
Our products are well-packaged to withstand travel during shipment. We double-box many items to ensure safe arrival. If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your Furniture Shop order is shipping by Truck Freight (ABF) or White Glove, please note the important instructions below.
If Shipped via Truck Freight or White Glove:
- Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient.
If you decide you do not want part or entire order replacement, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement in part, we will pay to return the item to us.
If the problem with your item is due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire order. We stand behind our products. If you are having an issue, please contact us and we will make every effort to resolve it.