We take great care in packaging your order and will ship using the fastest, safest and most reliable method possible.
Most Orders Ship UPS or USPS
Shipping options include UPS Ground, UPS 2nd Day Air or USPS Priority Mail for product orders from our Amana Meat Market, Amana General Store, Amana Woolen Mill and smaller items from the Amana Furniture Shop. All orders will ship UPS Ground unless another option is chosen during checkout. All shipping charges for your small parcel orders are calculated in real-time through the UPS or USPS shipping calculator based on the total product weight and the destination zip code. A $2.00 handling fee is included in the shipping charges to cover the cost of shipping materials and to help offset packaging labor. If the actual shipping costs are lower than we estimated on your order total, you will be charged the lower amount. If the charges are higher than the estimate, you will be charged the lower rate quoted on your order.
Truck Freight - Curbside (ABF Freight)
Many items from our Amana Furniture Shop are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. The items that require a common carrier will list ABF Freight as the only shipping option. These items will be packaged in boxing, foam packing or a wooden crate depending on what is best for the particular item. Truck freight is different than standard UPS or USPS in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-6 hours) between 8:00 am and 5:00 pm, Monday through Friday.
The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage (look for ANY marks such as scuffs, punctures, or cracks), or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services such as bringing the item into your home, uncrating the item or disposing of the packing materials. You would be responsible for directly paying the truck freight carrier for any additional services. If you have any questions regarding your Amana Furniture Shop delivery,
please call us at 1-800-247-5088.
Please allow 24 hours for order processing. No orders will be processed over the weekend.
- UPS Ground & USPS orders will be shipped within 2-3 days of receipt of order (weekends and holidays excluded).
- UPS 2nd Day Air orders will ship out the following business day (weekends and holidays excluded).
- UPS Next Day Air orders will ship the following business day upon receipt of your order (weekends and holidays excluded).
All orders must have complete and accurate shipping instructions...including the phone number for the ship to address. We are not responsible for incorrect addresses.
If you have included your email address in your checkout form, you will receive an email confirmation of your order and a UPS tracking information email when we ship. To further check on your order status, please click here.
For orders to Canada and Puerto Rico, please call toll-free 1-800-373-6328 for additional shipping costs. We are unable at this time to ship to any other international destinations. Please call toll-free 1-800-373-6328 with any questions concerning international orders.
Food items SHIPPED to Illinois residents will include a 1% sales tax. All non-food items SHIPPED to Illinois will include a 6.25% sales tax. Non-food items SHIPPED to Minnesota will include a 6.875% sales tax. Non-food items SHIPPED to Iowa will be charged the appropriate city or county sales tax (6%-7%).
Orders are subject to stock availability. In the event a particular item is out of stock, you may be contacted regarding substitution options. If you have questions regarding an order, please email or call us.
All Other Shipping Questions
Please email your questions to firstname.lastname@example.org or call toll-free 1-800-373-6328.